A La Carte
walk-ins welcomeBOOK HIGH TEA
~ Last updated December 2020
We will not spam you; and
When you are using the Tea Rooms 1892 website, services, and functions, we may collect personal and sensitive information about you. We collect information and store that information as an image and/or as text to provide you with a better service. Our collection of information will be fair and not intrusive and we will only collect information that is necessary for the purpose that it is being collected and purposes as are notified to you. Additionally, we will ensure that we:
explain why we are collecting the information;
tell you whether and how you can access the information;
tell you who we may share the information with; and
inform you of the consequences if you do not provide all or part of the information we request.
As part of our service, we may collect the following information from you:
name, address, contact details and email address;
any descriptions, notes or tags that you add to The Tea Rooms’ website that you submit or post; and
any other information or data submitted by you in connection with The Tea Rooms’ services offerings, or in connection with any requests made by you.
In addition, we may also collect Cookies data, Analytics, Tags, and Site Management Data.
When you visit our website we use action tags (also called pixel tags, clear GIF, or beacons) to identify some of the pages that you visit and how you use those pages and the information and data appearing on them, including details of the pages that you visit and how you use the content on those pages. Action tags are also placed in advertisements by third parties on our website or the websites of other parties. Action tags may collect and transmit this data in a manner that identifies you personally if you have registered with our website, or are logged into our website. We also use tags in our emails, to determine whether an email was opened or whether it was forwarded.
Please also note that data that we collect about the use of our website will be aggregated for administering, protecting and improving our website and our systems, to compile aggregated statistics about our website usage, to better understand the preferences of visitors and optimize the content of our site and apps, to identify server problems and issues, for our marketing and research purposes.
When you visit our website we use third party analysis tools to collect data about your computer and Internet connection, including the IP address of your computer and/or Internet service provider, your browser, information concerning the access of our website the Internet address of websites from which you link to our website and from which you came before landing on our website. This information is used internally for the purpose of understanding how our website is used by visitors and subscribers, and for our continuous improvement purposes.
These circumstances include:
where the secondary purpose of collection is related to the primary purpose and it would be reasonable for you to expect that we use or disclose the information for the secondary purpose;
you have consented or assented to the use or disclosure;
the information is not sensitive, the secondary purpose is direct marketing and:
you have not requested that we do not send you direct marketing communications;
we give you the opportunity to decline future direct marketing communications at no cost to you; and
it is impractical for us to seek your consent before the use;
we reasonably believe that the use and/or disclosure is necessary to lessen or prevent a serious and imminent threat to a person’s life or health;
we reasonably suspect that unlawful activity has been, is being or may be engaged in, and our use and/ or disclosure of the information is necessary for our investigation of the matter or the reporting of it to relevant authorities;
we are required or specifically authorized by law;
may be required by our legal representative/s; or
it is reasonably necessary for the enforcement of a criminal law, a law imposing a pecuniary penalty, or for the protection of the public revenue.
As part of providing you with our service offerings, we may have written agreements with third parties pursuant to which we are able to offer you additional functionality as part of our service. Because the additional services provided by these parties form part of our service, you may not opt-out of receiving them. If you do not wish to receive these additional services, you would need to stop using our service and our mobile apps and cancel your subscription or delete your account. Our written agreements with these parties require that they protect the confidentiality and security of your data, and to use your data only on our behalf and only in the way we permit in the written agreement.
This section will be updated from time to time to reflect the parties with whom we have these relationships. Please note that we may make changes, replace or discontinue (temporarily or permanently) these services at any time for any reason with or without notice.
We will take reasonable steps to ensure that personal information we hold about you is accurate, complete and up to date when collected and used.
We will take reasonable steps to ensure that personal information we have collected about you is kept safe from misuse, loss and unauthorised access. We will destroy or permanently de-identify personal information about you that we have collected and which is no longer needed for the purposes that it may legally be used or disclosed.
This policy has been prepared to inform you of The Tea Rooms’ management of personal information.
Upon request, we will take reasonable steps to let you know what personal information we hold about you, for what purposes we hold it, how we collect it, how we hold it, and how we use or disclose it.
We will provide access and the information we hold about you upon request except in circumstances where:
providing access would be unlawful; or
providing access would pose a serious and imminent threat to the life or health of any individual; or
providing access would have an unreasonable impact upon the privacy of other individuals; or
the request for access is frivolous or vexatious; or
the information relates to existing or anticipated legal proceedings between us and yourself, and the information would not be accessible by the process of discovery in those proceedings; or
providing access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations; or
denying access is required or authorised by or under law; or
providing access would be likely to prejudice an investigation of possible unlawful activity; or
providing access would be likely to prejudice:
the prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law; or
the enforcement of laws relating to the confiscation of the proceeds of crime; or
the protection of the public revenue; or
the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct; or
the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of its orders by or on behalf of an enforcement body; or
an enforcement body performing a lawful security function asks the organisation not to provide access to the information on the basis that providing access would be likely to cause damage to the security of Australia.
Where providing access would reveal evaluative information generated within The Tea Rooms 1892. in connection with a commercially sensitive decision-making process, we may give you an explanation for the commercially sensitive decision rather than direct access to the information.
Wherever the provision of direct access is impractical or inappropriate, The Tea Rooms 1892 and you should consider whether the use of mutually agreed intermediaries would allow sufficient access to meet the needs of both parties.
If we levy charges for providing access to personal information, those charges will not be excessive and will not apply to lodging a request for access.
If we hold personal information about you and you are able to establish that the information is not accurate, complete and up to date, we will take reasonable steps to correct the information so that it is accurate, complete and up to date.
If you and The Tea Rooms 1892 disagree about whether the information is accurate, complete and up to date, and you ask us to associate with the information a statement claiming that the information is not accurate, complete or up to date, we will take reasonable steps to do so.
We will provide reasons for denial of access or correction.
We may use your personal information that we have collected to promote and market our services to you, including through methods such as email and SMS. We will not use your personal information for marketing purposes where you have opted out of receiving such communications.
When we send you marketing communications we may provide you a particular way to opt-out such as via SMS.
You may also choose to receive marketing information by subscribing to our marketing database via our website.
To opt-out of receiving The Tea Rooms 1892’s marketing materials from our marketing database, you will need to unsubscribe from our database. To do this, simply select the “unsubscribe” option in one of the emails that you receive from us. Please note that if you have an ongoing working relationship with The Tea Rooms 1892, we may still need to send you essential information about your work.
Wherever it is lawful and practicable, you will have the option of not identifying yourself when entering into transactions with us.
We will not collect personal information about you which reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, or details of health, disability or sexual activity or orientation unless:
you have consented; or
it is required for entry into a competition; or
the collection is required or specifically authorised by law; or
the collection is necessary to prevent or lessen a serious and imminent threat to the life or health of any individual, where the subject of the information is physically or legally incapable of giving consent; or
the collection is necessary for the establishment, exercise or defence of a legal claim.